Junior Customer Care Executives – Sampath Bank Job Vacancies 2024
Available Vacancies:
Applications are invited for the Junior Customer Care Executives (Fixed Term Contract) job vacancy at the Sampath Bank.
Organization: Sampath Bank
Requirements :
- A Minimum of Three (03) months experience at a Call Centre/Contact Centre or in a similar business environment.
- Age preferably below 25 years.
- Passed G.C.EO/L, including Mathematics and English.
- A certification related to IT will be an added advantage.
- Passed G.C.E A/L.
Key Responsibilities :
- Attend to Inbound/Outbound calls efficiently and respond to emails.
- Manage and resolve customer complaints/inquiries effectively.
- Provide customers with product and service related information/solutions.
Competencies Required :
- Excellent verbal and written communication in Sinhala and English (Preferably with Tamil).
- Ability to deliver a superior service in the absence of physical presence of customers.
- Active listening skills and ability to understand customer needs.
- Problem solving and negotiation skills.
- Ability to work under pressure and on 24/7 shift basis.
- Flair for interpersonal relations.
- Basic IT skills.
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Source : http://www.sampath.lk/
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