Introduction
We are seeking a motivated Customer Service Representative to join our dynamic team. This role is perfect for recent graduates or professionals who thrive in a fast‑paced, service‑oriented environment and who value a workplace that blends Islamic principles with modern professional standards. As the first point of contact for our customers, you will help build lasting relationships, resolve inquiries efficiently, and contribute to the overall reputation of the organization.
Responsibilities
- Respond promptly to inbound calls, emails, and chat messages, providing accurate information and courteous assistance.
- Identify customer needs, troubleshoot issues, and propose appropriate solutions while adhering to company policies.
- Document all interactions in the CRM system, ensuring data integrity and follow‑up actions are clearly recorded.
- Collaborate with sales, operations, and technical teams to resolve complex queries and improve service processes.
- Maintain up‑to‑date knowledge of products, services, and promotional offers to deliver informed guidance.
- Participate in regular training sessions and team meetings to continuously enhance communication and problem‑solving skills.
- Contribute ideas for service improvement, helping to refine scripts, FAQs, and self‑service resources.
- Uphold the organization’s Islamic work ethic by demonstrating integrity, humility, and respect in every customer interaction.
Requirements
- Education: Minimum Bachelor’s degree (S1) in a relevant field; a high school diploma (SMA/K) is acceptable for entry‑level candidates, especially those aspiring to become teachers.
- Age: Open to all ages, with a preference for recent graduates ready to start their career.
- Gender: All genders are welcome.
- Experience: No prior work experience required; fresh graduates are encouraged to apply.
- Core Qualifications:
- Adherence to the Bermanhaj Salaf methodology and Islamic values.
- Non‑smoker.
- Key Skills:
- Excellent verbal communication and active listening abilities.
- Strong interpersonal skills with a genuine desire to help others.
- Basic computer literacy and ability to learn new software quickly.
- Problem‑solving mindset and patience under pressure.
- Availability: Monday to Saturday, 08:00 – 17:00.
Benefits
- Competitive base salary plus attractive performance incentives.
- Complimentary lunch provided daily.
- Free, ongoing training programs to support professional growth.
- A workplace that combines an Islamic environment with a modern, professional atmosphere.
- Clear career pathways offering opportunities for advancement and skill development.
- Health and wellness initiatives aligned with the organization’s values.
About Company
Our organization is a leading provider of educational and community services, rooted in Islamic principles while embracing contemporary business practices. We pride ourselves on creating a supportive, inclusive environment where employees can thrive both personally and professionally. With a strong commitment to ethical conduct, continuous learning, and customer satisfaction, we have earned a reputation for excellence in the region. Joining our team means becoming part of a mission‑driven family that values integrity, compassion, and the pursuit of knowledge.
Interested in this position?
Take the next step in your career and apply for this role today.
Apply Now
