Officer Card Loan (Medan)

Introduction

Bank Mega is seeking an enthusiastic and results‑driven Officer Card Loan to join our expanding team in Medan. This frontline position plays a crucial role in driving the growth of our credit‑card loan portfolio by attracting new customers, nurturing existing relationships, and ensuring a seamless loan experience from application to disbursement. If you are a motivated professional with a passion for financial services and a knack for building trust with clients, this opportunity offers a clear career path within one of Indonesia’s most trusted banking institutions.

Responsibilities

• Identify and acquire new card‑loan customers through proactive prospecting, networking events, and community outreach.
• Maintain strong, ongoing relationships with existing borrowers, providing timely assistance and upselling complementary banking products.
• Conduct thorough credit assessments and documentation checks in line with Bank Mega’s risk policies.
• Guide applicants through the loan application process, ensuring all required forms, identification, and supporting documents are accurately completed.
• Collaborate with the underwriting and compliance teams to guarantee that every loan meets regulatory standards and internal controls.
• Participate in regular training sessions, achieve performance targets, and share best practices with peers.
• Prepare daily, weekly, and monthly reports on prospecting activities, conversion rates, and portfolio performance for senior management.
• Operate under a shift schedule when required, providing flexible service coverage to meet customer demand.
• Support marketing initiatives by providing feedback on customer preferences and market trends in the Medan region.

Requirements

• Minimum education: SMA/SMK or equivalent; Diploma or S1 degree is a plus.
• At least 1 year of experience in sales, marketing, SPG/SPB, or customer service within the financial sector.
• Strong interpersonal and communication skills with a professional, presentable appearance.
• Ability to work independently as well as part of a team, demonstrating discipline, diligence, and a results‑oriented mindset.
• Flexibility to work rotating shifts and adapt to changing business needs.
• Open to current university students who can balance work with studies (online or part‑time).
• Proficiency in basic computer applications and familiarity with banking software is advantageous.
• All genders are welcome to apply; candidates must be legally eligible to work in Indonesia.

Benefits

• Competitive base salary plus a performance‑based allowance (Uang Saku).
• Meal and transportation allowances to cover daily commuting expenses.
• Comprehensive BPJS health and employment insurance coverage.
• Unlimited commission structure rewarding high achievers.
• Performance bonuses, including quarterly rewards and an anniversary bonus.
• Festive (Hari Raya) allowance to celebrate cultural holidays.
• Clear career progression with opportunities for promotion to senior officer or supervisory roles.
• Work under the reputable umbrella of Bank Mega, benefiting from its strong brand and training programs.
• Placement consideration based on the candidate’s residential area to minimize commute.
• Standard work schedule: Monday – Friday, 08:00 – 17:00, with shift flexibility as needed.

About Company

Bank Mega, established in 1999, has grown into one of Indonesia’s leading private banks, offering a full suite of retail, corporate, and digital banking solutions. With a network of over 200 branches nationwide, the bank prides itself on customer‑centric innovation, financial inclusion, and a commitment to community development. The Medan branch serves as a strategic hub for North Sumatra, delivering personalized banking services and fostering strong local partnerships. Joining Bank Mega means becoming part of a dynamic team that values integrity, continuous learning, and a collaborative spirit, all while contributing to the nation’s economic growth.