Introduction

Adira Finance, a leading multifinance institution in Indonesia, is seeking a motivated and detail‑oriented Petugas Remedial to join its Gresik branch in East Java. This full‑time position plays a critical role in ensuring the timely collection of overdue accounts receivable (A/R) and supports the company’s commitment to maintaining healthy credit portfolios. The successful candidate will work Monday through Saturday, from 08:00 to 16:00, collaborating closely with the credit, sales, and customer service teams to achieve collection targets while upholding the highest standards of integrity and professionalism.

Responsibilities

Manage and oversee the entire overdue billing cycle, ensuring all outstanding invoices are pursued promptly and accurately.
Conduct credit monitoring activities, reviewing borrower accounts for signs of delinquency and escalating risks as needed.
Execute collection strategies, including phone calls, letters, and face‑to‑face negotiations, to recover overdue payments.
Maintain detailed records of all collection efforts in the company’s CRM system, providing daily and weekly status reports to senior management.
Coordinate with the underwriting and legal departments to initiate formal recovery actions when necessary.
Analyze repayment trends, identify root causes of defaults, and propose process improvements to reduce future overdue amounts.
Provide exceptional customer service during collection calls, addressing borrower concerns while preserving the company’s reputation.
Support the preparation of monthly A/R aging reports and assist in forecasting cash flow impacts.
Participate in regular training sessions on regulatory compliance, negotiation techniques, and advanced credit management tools.

Requirements

Minimum education: D3/D4 (associate) or S1 (bachelor) in any discipline; fresh graduates are welcome.
Maximum age: 30 years.
Gender: Male (as specified by the current posting).
At least 1 year of experience in collections, credit monitoring, or a related financial role; experience in a multifinance environment is a strong advantage.
Strong understanding of multifinance business processes and a results‑oriented mindset.
Excellent interpersonal and communication skills, with proven negotiation abilities.
High integrity, persistence, meticulous attention to detail, and honesty in all dealings.
Proficiency in Microsoft Office (Excel, Word) and familiarity with credit management software.
Ability to work independently as well as part of a cross‑functional team.

Benefits

Competitive base salary with performance‑based incentives tied to collection targets.
Comprehensive health insurance covering medical, dental, and vision care for employees and eligible dependents.
Retirement savings plan (DPK) with company matching contributions.
Paid annual leave, sick leave, and statutory holidays in accordance with Indonesian labor law.
Professional development programs, including certification courses in credit risk and negotiation skills.
Opportunity for career advancement within a fast‑growing multifinance organization.
Company‑sponsored transportation allowance and daily meal vouchers.
Supportive work environment that values teamwork, transparency, and continuous improvement.

About Company

Adira Finance is a premier provider of consumer financing solutions across Indonesia, offering products such as vehicle loans, personal loans, and micro‑enterprise financing. With a robust network of branches and a strong digital platform, Adira serves millions of customers, helping them achieve their personal and business goals. The company prides itself on a culture of innovation, ethical conduct, and customer‑centric service. By joining the Gresik branch, you will become part of a dynamic team that contributes to the financial empowerment of individuals and small businesses throughout the region.