Remedial Officer (Collection) – Karawang, Jawa Barat

Introduction

Adira Finance, a leading multifinance institution in Indonesia, is seeking a dedicated Remedial Officer (Collection) to join our dynamic team at the Karawang branch. This role is pivotal in ensuring the timely recovery of overdue accounts, supporting the company’s financial health, and maintaining strong relationships with our customers. The ideal candidate will be a proactive, detail‑oriented professional with strong interpersonal skills and a solid understanding of the multifinance industry.

Responsibilities

• Manage and oversee the entire collection process for accounts receivable (A/R) that are overdue, ensuring all activities are completed within stipulated timelines.
• Conduct thorough credit monitoring and risk assessment to identify high‑risk accounts and develop appropriate remediation strategies.
• Initiate and maintain effective communication with delinquent borrowers, employing negotiation techniques to secure payment commitments while preserving customer goodwill.
• Prepare daily, weekly, and monthly collection reports, providing insights on recovery rates, aging analysis, and trend forecasting to senior management.
• Collaborate closely with the credit approval, sales, and legal departments to align collection actions with overall business objectives.
• Ensure compliance with internal policies, regulatory requirements, and ethical standards throughout the collection cycle.
• Continuously improve collection procedures by incorporating best practices, technology tools, and feedback from field operations.
• Participate in training sessions and workshops to stay updated on the latest industry regulations and collection methodologies.

Requirements

• Minimum education: D3/D4 (Diploma) or S1 (Bachelor) in any field; fresh graduates are welcome.
• Male candidates only, aged 30 years or younger.
• At least 1 year of experience in credit monitoring, debt recovery, or a related collection role (experience is a plus but not mandatory).
• Strong understanding of multifinance business processes and a results‑driven mindset.
• Excellent interpersonal and communication skills, with proven negotiation abilities.
• High level of integrity, resilience, meticulousness, and honesty.
• Proficiency in using collection software and Microsoft Office suite.
• Willingness to work at the Adira Karawang branch office with a schedule of Monday to Saturday, 08:00 – 16:00.

Benefits

• Competitive salary package with performance‑based incentives.
• Comprehensive health insurance covering medical, dental, and vision.
• Professional development programs, including certifications in credit risk and collection management.
• Opportunities for career advancement within a fast‑growing financial institution.
• Paid leave, including annual, sick, and religious holidays.
• Employee assistance programs focused on wellbeing and work‑life balance.

About Company

Adira Finance is a premier provider of consumer financing solutions, offering products such as vehicle loans, personal loans, and leasing services across Indonesia. With a commitment to innovative financing, responsible lending, and exceptional customer service, Adira has built a reputation for reliability and trustworthiness. Our Karawang branch serves as a strategic hub for the West Java market, supporting both urban and rural clients. We foster a collaborative culture where talent is nurtured, and every employee is empowered to contribute to the company’s success while growing professionally.