Customer Service Kediri

PT. Mitracomm Ekasarana, a subsidiary of Phintraco Group, was established in 1999. We provide a comprehensive solution for contact centers, including outsourcing contact centers, outsourcing labor, outsourcing business processes, hosting, training, and education. With ISO 9001:2008 certification and a team of experienced experts, we are ready to meet customer needs quickly and effectively.

We are currently seeking a highly skilled and motivated Customer Service Representative to join our team in Kediri. As a Customer Service Representative, you will play a crucial role in providing excellent customer service, resolving customer complaints, and promoting our products and services.

Responsibilities

The successful candidate will be responsible for:

• Greeting customers and providing information about our products and services
• Resolving customer complaints in a professional and efficient manner, and providing the best possible solutions
• Assisting customers with the purchasing process, ensuring transactions are smooth and accurate
• Maintaining a well-organized store, ensuring products are stocked and available as needed
• Explaining and promoting special promotions or offers to customers
• Updating customer data and ensuring accurate contact information in our system

In addition to these responsibilities, the ideal candidate will have excellent communication and problem-solving skills, be confident and persuasive, and have a strong passion for delivering exceptional customer service.

Requirements

To be considered for this role, you will need to meet the following requirements:

• Minimum education: D3/D4 or equivalent
• Age: Maximum 26 years old
• Gender: No specific requirement
• Experience: Minimum 0 years of experience in customer service or sales (fresh graduates are welcome to apply)
• Physical requirements: Minimum height of 155 cm for females and 165 cm for males, with a proportionate and attractive appearance
• Skills: Administration, sales analysis, and excellent communication and problem-solving skills

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development in a dynamic and supportive work environment.

Benefits

As a Customer Service Representative with our company, you can expect:

• A competitive salary and benefits package
• Opportunities for professional growth and development
• A dynamic and supportive work environment
• A chance to work with a team of experienced and dedicated professionals
• Recognition and rewards for outstanding performance

We are committed to providing our employees with a positive and supportive work environment, and we strive to create a culture of excellence and continuous improvement.

About Company

PT. Mitracomm Ekasarana is a leading provider of contact center solutions, with a strong focus on quality, innovation, and customer satisfaction. We have a team of experienced professionals who are dedicated to delivering exceptional results and exceeding customer expectations.

Our company culture values teamwork, integrity, and continuous improvement, and we are committed to creating a positive and supportive work environment for all our employees. We believe in investing in our people and providing opportunities for professional growth and development, and we strive to create a culture of excellence and innovation.