Staf Front Office

We are seeking a highly skilled and motivated Staf Front Office to join our team at Havanna Cabang Surabaya Barat. As the first point of contact for our customers, you will play a vital role in providing exceptional customer service, managing reservations, and handling customer complaints. If you are a friendly, empathetic, and detail-oriented individual with excellent communication skills, we encourage you to apply for this exciting opportunity.

Responsibilities

As a Staf Front Office, your key responsibilities will include:

• Providing exceptional customer service, responding to customer inquiries, and resolving customer complaints in a professional and courteous manner
• Managing reservations, checking-in and checking-out customers, and ensuring that all customer requests are met in a timely and efficient manner
• Maintaining accurate and up-to-date records of customer interactions, reservations, and other relevant information
• Working collaboratively with other team members to ensure that customer needs are met and that the front office runs smoothly and efficiently
• Developing and maintaining a thorough knowledge of our products and services, as well as local attractions and events, to provide customers with accurate and helpful information

In addition to these responsibilities, you will also be expected to work flexibly, including weekends and public holidays, and to be adaptable to changing circumstances and priorities.

Requirements

To be successful in this role, you will need to meet the following requirements:

• Pendidikan: Minimal S1 (fresh graduates are welcome to apply)
• Gender: Perempuan
• Tinggi min. 155 cm, proporsional
• Memiliki skill komunikasi yang baik, empati tinggi, ramah, teliti, dapat mengatur reservasi dengan baik, mampu untuk handle complain customers
• Bersedia bekerja di hari Weekend maupun Hari Libur Besar
• Bersedia ditempatkan di Havanna Cabang Surabaya Barat
• Skills: Administrasi, Berkomunikasi dengan Pelanggan, Keterampilan Layanan Pelanggan, Manajemen Waktu Efisien, Keterampilan Menyampaikan Informasi dengan Ramah

In addition to these requirements, we are looking for someone who is highly motivated, flexible, and able to work well under pressure. If you are a team player with a positive attitude and a passion for providing exceptional customer service, we encourage you to apply for this exciting opportunity.

Benefits

As a Staf Front Office with our company, you will enjoy a range of benefits, including:

• A competitive salary and benefits package
• Opportunities for career development and advancement
• A dynamic and supportive work environment
• The opportunity to work with a talented and dedicated team
• A range of training and development programs to help you build your skills and knowledge

We are committed to providing our employees with a positive and supportive work environment, and we are proud to offer a range of benefits and opportunities to help you achieve your career goals.

About Company

Our company is a leading provider of [industry/product/service], and we are committed to providing exceptional customer service and building long-term relationships with our customers. We are a dynamic and innovative company, and we are always looking for talented and motivated individuals to join our team. If you are passionate about providing exceptional customer service and are looking for a challenging and rewarding role, we encourage you to apply for this exciting opportunity.