Introduction

We are seeking a motivated Admin Online Marketplace to join our fast‑growing e‑commerce team. This role is the backbone of our digital storefront, ensuring that every transaction, customer interaction, and product listing runs smoothly. The ideal candidate thrives in a dynamic, online‑first environment, possesses a keen eye for detail, and enjoys engaging with customers through social media and other digital channels.

Responsibilities

Process daily orders from multiple marketplace platforms, verifying payment, shipping details, and inventory availability.
Maintain accurate product listings, including uploading photos, writing concise descriptions, and updating pricing or promotional information.
Respond promptly to customer inquiries via chat, email, and social media, providing friendly and solution‑oriented service.
Coordinate with the logistics team to schedule pick‑ups, track shipments, and resolve delivery issues.
Compile and analyze sales data, preparing weekly and monthly reports that highlight trends, top‑selling items, and areas for improvement.
Create engaging social‑media content (posts, stories, reels) that showcases new arrivals, special offers, and brand values.
Assist in inventory audits, flagging low‑stock items and recommending re‑order quantities.
Support the marketing team by scheduling promotional campaigns and ensuring all marketplace banners are up‑to‑date.
Document standard operating procedures and suggest process enhancements to increase efficiency.
Adhere to the company’s code of conduct, maintaining honesty, discipline, and professionalism in all interactions.

Requirements

Education: Minimum high school diploma (SMA/SMK) or equivalent.
Age: Open to candidates of any age, with a flexible approach to experience.
Gender: All genders are welcome to apply.
Experience: Prior experience in sales, customer service, or administrative support is preferred, though not mandatory.
Key Skills:
- Honesty, discipline, and strong communication abilities.
- Creativity in social‑media content creation and brand storytelling.
- Proficiency with basic office software (MS Office, Google Workspace) and familiarity with marketplace platforms (Tokopedia, Shopee, Lazada, etc.).
- Excellent organizational skills and the ability to multitask under tight deadlines.
- Problem‑solving mindset with a focus on delivering a positive customer experience.
- Basic data entry and reporting capabilities.
Work Schedule: Monday to Saturday, 08:00 – 17:00.

Benefits

Competitive monthly salary with performance‑based bonuses.
Comprehensive health insurance coverage after a probationary period.
Opportunities for professional development, including training in e‑commerce tools and social‑media marketing.
Paid leave and public holiday entitlements in accordance with local labor laws.
Friendly, collaborative work environment that encourages creativity and innovation.
Access to employee discounts on the marketplace’s own product range.
Potential for career progression into senior admin, operations, or marketing roles.

About Company

Our company is a leading online marketplace that connects millions of shoppers with a diverse range of products—from fashion and electronics to home goods and specialty items. We pride ourselves on delivering a seamless shopping experience, leveraging cutting‑edge technology, data‑driven insights, and a customer‑centric culture. As we continue to expand regionally, we are looking for enthusiastic team members who share our passion for digital commerce and are eager to contribute to our growth story.