Introduction

We are seeking a dynamic and motivated Floor Leader to join our fast‑growing restaurant network in Kab. Bulungan (Sengkawit). This role is a key stepping stone for individuals who aspire to advance their career in the Food & Beverage (F&B) industry, particularly in managerial store positions. As a Floor Leader, you will be the operational backbone of the outlet, ensuring seamless service delivery, staff coordination, and overall guest satisfaction.

Responsibilities

Perform crew duties across all stations—including server, kitchen, bar, and cashier—to maintain a hands‑on understanding of daily operations.
Oversee restaurant operations, ensuring adherence to opening and closing procedures, health and safety standards, and brand guidelines.
Conduct regular stock opname, monitor inventory levels, and manage procurement to prevent shortages or waste.
Coordinate staff scheduling, taking into account peak periods, shift rotations, and employee availability.
Lead, coach, and train new hires, fostering a culture of continuous improvement and high performance.
Monitor crew performance, provide constructive feedback, and implement corrective actions when necessary.
Collaborate with the kitchen team to maintain food quality, portion control, and timely service.
Handle customer inquiries and complaints with professionalism, turning challenges into opportunities for loyalty building.
Participate in a comprehensive 3‑ to 6‑month training program at any Mie Gacoan branch, with accommodation, transportation, and living expenses fully covered by the company.
Maintain accurate daily reports on sales, labor costs, and operational metrics for senior management review.

Requirements

Maximum age: 30 years.
Minimum education: D3/D4 or S1 (any major) with a strong academic record.
Prior experience in the Food & Beverage sector is preferred, though fresh graduates with a passion for hospitality are welcome.
Excellent communication skills and the ability to work effectively within a team.
Demonstrated leadership potential, with the ability to motivate and guide a diverse crew.
Flexibility to work rotating shifts, including evenings, weekends, and holidays.
Analytical mindset for inventory control, conflict management, and performance analysis.
Proficiency in presenting reports, managing schedules, and ensuring compliance with operational standards.
Willingness to undergo an intensive training period; the company will cover all associated costs.

Benefits

Competitive base salary with performance‑based bonuses.
Full coverage of accommodation, transportation, and living expenses during the training period.
Health insurance and life insurance plans.
Opportunities for rapid career advancement within a national F&B chain.
Employee discount on all menu items across Mie Gacoan locations.
Paid annual leave, sick leave, and public holidays.
Continuous professional development programs, including leadership workshops and culinary certifications.
Supportive work environment that values teamwork, innovation, and employee well‑being.

About Company

Mie Gacoan is a leading Indonesian fast‑casual restaurant brand renowned for its signature noodle dishes, innovative flavor profiles, and vibrant dining experience. Since its inception, the brand has expanded rapidly across the archipelago, offering a blend of traditional recipes and modern twists that appeal to a wide demographic. Our mission is to deliver consistently high‑quality food while fostering a culture of hospitality excellence. With a strong emphasis on employee growth, Mie Gacoan invests heavily in training, mentorship, and career pathways, ensuring that every team member can realize their full potential.