Introduction

We are seeking a dedicated Professional iPhone Service Technician to join our growing after‑sales service team. The role is focused on delivering high‑quality repair and maintenance services for iPhone devices, ensuring every customer leaves satisfied with a fully functional phone and peace of mind regarding their data privacy. This position offers a dynamic work environment where technical expertise, meticulous attention to detail, and strong communication skills are highly valued.

Responsibilities

Conduct thorough visual and diagnostic examinations of iPhone hardware and software issues using professional testing equipment.
Identify root‑cause failures, ranging from screen damage and battery degradation to complex logic‑board malfunctions and iOS software glitches.
Perform repairs in accordance with manufacturer‑approved procedures, including component replacement, soldering, firmware re‑flashing, and calibration.
Maintain a clean, organized workstation and ensure all tools and spare parts meet the company’s quality standards.
Communicate clearly with customers about the nature of the defect, repair options, estimated turnaround time, and transparent cost breakdowns.
Safeguard customer data by performing secure data wipes when required and adhering to strict confidentiality protocols.
Document each service case in the internal ticketing system, recording diagnostics, parts used, labor time, and final test results.
Stay updated with the latest iPhone hardware revisions, iOS updates, and emerging repair techniques through continuous training and industry forums.
Collaborate with the inventory team to manage spare‑part stock levels, ensuring critical components are always available.
Assist in training junior technicians and share best practices to foster a culture of excellence within the service department.

Requirements

Minimum education: SMA/SMK or equivalent; preferably a diploma (D3) in Electronics Engineering, Computer Engineering, or a related field.
At least 1 year of hands‑on experience repairing smartphones, with a strong preference for iPhone-specific experience.
Solid understanding of iPhone hardware architecture, circuitry, and software troubleshooting.
Proven analytical and problem‑solving abilities to accurately diagnose complex technical issues.
Excellent attention to detail, honesty, discipline, and a strong sense of responsibility.
Ability to maintain confidentiality of customer data and adhere to privacy regulations.
Strong interpersonal skills: able to explain technical information in simple terms and provide courteous customer service.
Male candidates only, as per the current staffing policy.
Willingness to work regular business hours (09:00 – 17:00) with flexibility for occasional overtime during peak periods.

Benefits

Competitive salary with performance‑based incentives.
Health insurance coverage for the employee and eligible dependents.
Paid annual leave and statutory holidays.
Opportunities for professional development, including certified Apple repair training.
Employee discount on device accessories and repair services.
Safe, modern workshop equipped with the latest diagnostic tools.
Team‑building events and a supportive work culture that values continuous learning.

About Company

Our company is a leading authorized service provider for Apple products in the region, renowned for its commitment to quality, rapid turnaround times, and exceptional customer experience. With a network of retail outlets and a state‑of‑the‑art service center, we handle thousands of device repairs each month, supporting both individual consumers and corporate clients. We invest heavily in employee training, cutting‑edge equipment, and a transparent service process, positioning ourselves as a trusted partner in the mobile technology ecosystem.