Introduction
We are seeking a dynamic Marketplace Sales Administrator to join our rapidly growing e‑commerce team. In this role, you will be the backbone of our online sales channels, ensuring smooth daily operations across multiple marketplace platforms such as Tokopedia, Shopee, and Bukalapak. Your primary focus will be to manage order processing, maintain product listings, and deliver exceptional customer support that drives repeat business and strengthens our brand reputation.
The ideal candidate thrives in a fast‑paced digital environment, possesses a keen eye for detail, and enjoys interacting with customers through chat and messaging tools. If you are motivated by data‑driven results and love coordinating between sales, logistics, and marketing teams, this position offers a rewarding opportunity to grow your career in the thriving Indonesian e‑commerce sector.
Responsibilities
- Monitor and manage daily marketplace operations, including responding to inbound chat inquiries, confirming orders, and accurately recording transaction details.
- Upload new product listings, refresh existing content, and optimize titles, descriptions, and images to improve visibility and conversion rates.
- Conduct regular price and stock checks to ensure consistency across all platforms, preventing overselling and stock‑outs.
- Provide end‑to‑end customer support via marketplace chat, addressing questions, handling complaints, and resolving disputes until satisfactory closure.
- Collaborate with the logistics team to coordinate order fulfillment, shipment tracking, and returns processing.
- Generate daily, weekly, and monthly performance reports covering sales volume, order accuracy, customer satisfaction scores, and marketplace fees.
- Analyze marketplace metrics to identify trends, recommend promotional strategies, and support the marketing team in campaign execution.
- Maintain compliance with each marketplace’s policies, ensuring listings meet quality standards and avoid penalties.
- Assist in training junior staff or interns on platform tools, communication etiquette, and reporting procedures.
Requirements
- Education: Minimum high school diploma (SMA/SMK) or equivalent.
- Age: Open to all candidates; no upper age limit.
- Experience: No prior experience required, though internships or part‑time roles in retail or online sales are a plus.
- Gender: All genders are welcome to apply.
- Technical Skills:
- Proficiency with major Indonesian marketplace platforms.
- Basic computer literacy (Microsoft Office, Google Workspace).
- Ability to upload and edit product listings, manage inventory spreadsheets, and generate reports.
- Soft Skills:
- Strong written communication in Bahasa Indonesia; clear and courteous chat etiquette.
- Excellent problem‑solving ability and a customer‑first mindset.
- Highly organized with attention to detail for accurate order tracking.
- Team player who can coordinate effectively with logistics, finance, and marketing departments.
- Adaptability to work under tight deadlines and handle multiple tasks simultaneously.
- Work Schedule: Monday to Saturday, 08:00 – 17:00.
Benefits
- Competitive monthly salary with performance‑based incentives.
- Health insurance coverage for employees.
- Opportunities for professional development, including e‑commerce training and certification.
- Employee discount program on company products.
- Friendly, collaborative work environment with a focus on continuous improvement.
- Paid annual leave and statutory holidays.
About Company
Our company is a leading player in Indonesia’s online retail landscape, operating a portfolio of well‑known brands across fashion, electronics, and home goods. With a commitment to digital innovation, we leverage data analytics, omnichannel strategies, and strategic partnerships to deliver a seamless shopping experience for millions of customers nationwide. Joining our team means becoming part of a forward‑thinking organization that values creativity, accountability, and the professional growth of its employees.
Interested in this position?
Take the next step in your career and apply for this role today.
Apply Now
